Publisher: The website https://blog.lemwarm.co/, https://help.lemwarm.co/, and https://lemwarm.co/ are published by:
The company LEMPIRE
Simplified joint stock company with a capital of 1 024,00 euros
Registered with the RCS of Paris under the number 823 475 082
Head office : 128 rue La Boétie - 75008 Paris - France
Intra-community VAT number: FR61823475082
E-mail address: email@example.com
Director of the publication: Mr Guillaume MOUBECHE, President of LEMPIRE company
as of June 7th, 2023
Privacy and security are of utmost importance to lemlist (hereinafter known as “lempire”, “Provider,” “us”,“we”, “the App” or “the Site”) and we strive to ensure that our technical and organizationalmeasures in place respect your data protection rights.
We use the personal datasubmitted to us only in accordance with Regulation (EU) 2016/679 of 27 April2016 on the protection of natural persons with regard to the processing ofpersonal data and on the free movement of such data (the "GDPR")and the French Data Protection Act of 6 January 1978 (referred together as the“Applicable Regulation”).
When browsing our Website, or for the customer relationship management, the datacontroller is lempire SAS, a company registered under France law number 823 475082 with the Paris Trade & Companies Register and having its registeredoffice at 128 rue La Boétie, 75008 Paris, France (“We” or “Us”).
However, when we provide our services to our clients, we process personal data on theirbehalf and for their own purposes. Our clients act therefore as data controllers in accordance with Article 4 of GDPR while we act as data processor.
If you have any question, please contact our Data Protection Officer : firstname.lastname@example.org.
When you subscribe to our services, the following data is collected and managed : First name, last name, email, phone number, Intra-community VAT number (whenapplicable), mailing address, country, IP address(es) and domain name, login,password.
By using our services, the following data is collected and managed : log-in data and browsing data when youauthorize it, order history, complaints, incidents, information onsubscriptions and messages on our site.
Some data is collected automatically by reason of your activity on the site(see paragraph on cookies below).
The data submitted should not include any sensitive personal data, such asgovernment identifiers (i.e. social security, driving licence, or taxpayer identification numbers), complete credit card or complete personal bank cardnumbers, medical records or particulars connected with applications for care ortreatment associated with private individuals.
Your personal data is processed to meet one orseveral of the followingpurposes. Each purpose is associated with a legalbasis, the list of which canbe found below.
Based on our legitimate interest ofoffering you a safe, optimum, efficient, and personalized experience,we carry out processing operations for the following purposes :
- To solve any problems and improve the use of our sites and services.
- To personalize, assess, and improve our services, content, and materials.
- To analyze the volume and history of your use of our services.
- To inform you about our services as well as our partners’ services and/or promotional offers.
- To sign up to our newsletters, use case studies and marketing material.
On the performance basis of a contract to which you are a party, we carry out processing operations for the following purposes:
- To provice our services.
- To facilitate performance, including verifications relating to you.
On the bases of your consent, we carry out processing operations for the following purposes :
Based on the compliance with our legalandregulatory obligations, we carry out processing for the following purposes:
- To answer to exercise of rights.
The host serverson which lemlist processes and stores its databases are located exclusivelywithin the European Union.Regarding thetools we use (see article “Third party disclosures” on recipients of thecollected data, concerning our processors), your personal data could betransferred outside the European Union. The transfer of your data within thisframework is secured by the following safeguards: These data are transferred to a country which has been deemed to offer an adequate level of protection by the European Commission. Or we have concluded with our processors a specific contract governing the transfer of your data outside the European Union, based on the standard contractual clauses approved by the European Commission between a data controller and a processor.
Within the framework of its services, lemlistattributes the very highest importance to the security and integrity of itscustomers’ personal data.Thus and in accordance with the GDPR, lemlistundertakes to take all pertinent precautions in order to preserve the securityof the data and, in particular, to protect them against any accidental orunlawful destruction, accidental loss, corruption, unauthorized circulation oraccess, as well as against any other form of unlawful processing or disclosureto unauthorized persons.To this end, lemlist implements industry standard security measures toprotect personal data from unauthorized disclosure. Using industry recommendedmethods of encoding, lemlist takes the measures necessary to protectinformation connected with payments and credit cards.Moreover, in order to avoid in particular all unauthorized access, toguarantee accuracy and the proper use of the data, lemlist has put theappropriate electronic, physical and managerial procedures in place with a viewto safeguarding and preserving the data gathered through its services.Notwithstanding this, there is no absolutesafety from piracy or hackers. That is why in the event a breach of securitywere to affect you, lemlist undertakes to inform you thereof without unduedelay and to use its best efforts to take all possible measures to neutralizethe intrusion and minimize the impacts. Should you suffer any loss by reason ofthe exploitation by a third party of a security breach, lemlist undertakes toprovide you with every assistance necessary so you are able to assert yourrights. Moreover if, by some exceptional case, the direct loss incurred arosedue to fault or gross negligence by lemlist, you will be able to seekcompensation within the limit of liability referred to in our Terms ofUse.You should keep in mind that any user, customer,or hacker who discovers and takes advantage of a breach in security renders himor herself liable to criminal prosecution and that lemlist will take allmeasures, including filing a complaint and/or bringing court action, topreserve the data and the rights of its users and of itself and to limit theimpacts.
How to exercice your rights : You can exercise these rights by sending us asupport ticket directly on the support chat (either on the website or on theapp) or, by sending an email at email@example.com. Your requests will beprocessed within 30 days. We may require that your request be accompanied by aphotocopy of proof of identity or authority.You are also able at any time to modify personaldata by logging into your account and navigating to “User Settings”.
Right to refer to the supervisory authority :If you believe, after having contacted us, thatyour rights on your data are not respected, you can address a complaint to thecompetent Supervisory authority of your country of residence.In France, where our head office is located, thecontrol authority is the CNIL.
Newsletters and marketing emails :
For those of you that have expressly opted in toreceive our lemwarm newsletters, you are easily able to unsubscribe byfollowing the “unsubscribe” links included in every email sent.
Testimonials : lemwarm publishes a list of Customers &Testimonials on its sites with information on our customers’ names and jobtitles. lemlist undertakes to obtain the authorizationof every customer before publishing any testimonial on its websites. If you wish to be removed from this list, youcan send us an email to firstname.lastname@example.org and we will deleteyour information promptly.
Third party data : In the context of using our services, namelycreating emailing campaigns and contact lists, lemwarm has access to theinformation contained in the email contact lists you create in your account, aswell as the subject and content of the emails that you send out via ourservices.This data is stored on secure servers and only alimited number of people are authorized to access your contact lists, inparticular for the purpose of providing support services.You are easily able to recover your contactlists from your lemlist account at any time, by clicking on the “export”button. You may also modify and or delete contacts at any time from youraccount.In no case does lemlist sell, share or rent outyour contact lists to third parties, nor does it use them for any purposesother than those set forth in this policy. We will use the information fromyour contact lists only for legal requirements, to invoice and collectsummaries for our own statistics and for the purposes of providing you withcustomer support services.As creator of the contact lists and associatedemail campaigns, you are considered the data controller within the meaning ofthe GDPR, and lemlist is acting only as a data processor. In thiscapacity, you are responsible in particular for: making all the declarations necessary to the relative data protection authority, complying with all current regulations in force, including the data protection laws, obtaining the explicit consent of the persons concerned when collecting their personal data, ensuring your authority to use the personal data collected in accordance with the defined end purposes and refraining from any unauthorized use.If a recipient of your emails sent via ourservices requests us to modify or delete his/her personal data, we will honorthat request after proper verification and will inform you of it.
If you have questions, you can email at Data Protection Officer directlyat: email@example.com or by mail to: lempire SAS, Attn: Data Protection Officer / Legal Department, 128rue La Boétie, 75008 Paris, France. and we will delete your informationpromptly.
1. What is a Cookie?When browsing our sites, cookies, pixels, tags and other trackers (hereafter referred to as“Cookies”) are installed on your computer.A cookie is a small file, often encrypted, that is stored in your browser or device and is identifiedby a name. It is installed when you visit a site or application. Each time you return to the said siteor application, the Cookie is retrieved from your browser or device. This ensures that each timeyou visit the site or application, the browser is recognized. The installation of these Cookies islikely to enable us to access your browsing data and/or personal data concerning you.
2. Cookies IdentificationTechnical and functional CookiesTechnical and functional Cookies are necessary for the proper functioning of the Site and toprovide you with our services. They are used throughout your navigation, in order to facilitate itand to carry out certain functions.For example, a technical Cookie may be used to store your responses to a form or yourpreferences regarding the language or layout of the Site, where such options are available.We use the following technical and functional Cookies:
These Cookies allow us to measure the number of visits, page views and user activity. Ifnecessary, they may collect your IP address to know the city from which you are connecting.Analytical Cookies allow us to generate statistics on the use and navigation of our Site in order toimprove our performances. The Cookies used also allow us to identify navigation problems andeventually to solve them.We use the following Analytical Cookies:
Cookies that can be installed without consent
Some cookies do not require your consent, such as:
Acceptance or refusal of Cookies subject to your express consent
All other Cookies require your consent. These include Advertising Cookies, Social NetworkingCookies, Content Personalization Cookies and some Audience Analysis Cookies.You may freely choose to accept or decline the use of these Cookies.You can accept or refuse these Cookies the first time you browse the Site.Your choices to accept or refuse these Cookies will be retained for a period of six (6) months.You are free to withdraw your consent and more generally to change your preferences at anytime via the link "Manage cookies" at the bottom of each page.Your browser settingsIt is also possible to set your browser to accept or reject certain Cookies.